Not pleased with your product? That's not right, we want you to enjoy your purchase from CastleMania Games. We work hard to make sure that items sold in the Castle are items we would put in our own collections.Get your return shipping label here
*shipping charges may be deducted per our policies outlined below.
Conditions of Return:
Returned product(s) should be in the original packaging as well as include any manuals, cabling and accessories. Items returned as defective and are found to be user damaged will not be credited. Examples of user damage may include and are not limited to attempted modifications, drop/ fall damage and poor return packaging.
We may charge a restocking fee on some items, including and not limited to new game sales and items that are returned as defective and found to be in full working condition.
Defective product(s) will be replaced with a like item, upon return, when possible. Terms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware after 30 days.
Items not eligible for return:
- Any product(s) returned more than 30 days from the date of delivery. (Orders made on or between November 1st and December 31st can be returned as late as (postmarked by) January 31st.
- Any product(s) that is damaged or is missing parts.
- Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.
- Defective items - If after we assist with any troubleshooting your item is found to be defective we will provide a pre-paid shipping label to you. If the item is reported as defective and found to be in full working condition the shipping costs will be deducted from your refund. Please include a note with your order# and description of the issue. Our returns department will appreciate it!
- Changed your mind - If you have changed your mind and want to return your order you may return your item(s) at your expense by creating a label here. Returns sent using your own label may expereience a delay in processing.
Refunds are given upon receipt and inspection. Please allow two full business days for inspection.