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Q. Why doesn't my coupon code work?
A. Coupon codes work on most orders except for some pre-orders, select items, and exclusive products. Items where coupon codes do not apply will be noted in the items description as a header note.
Q. When do you charge my card for pre-orders?
A. We charge your card for the order at the time of checkout.
Q. Do you ship outside of the United States.
A. Yes, we ship worldwide and will add the shipping cost during checkout. We are not responsible for import fees.
Q. Which carrier will you use to ship my order?
A. We currently use only USPS. All orders domestic and international will receive a shipping notification with tracking. Click on the tracking number in your notification for up to date status.
Q. How do I track my International order?
A. Your tracking # will track from beginning to end here.
Q. Why does my international shipping tracking # still show "enroute to facility"?
A. We send all international shipments in bulk to our expediter. This leg of the trip is sent via truck from Seattle to San Francisco. Your shipment won't be scanned until it reaches the international sorting facility in San Francisco.
Q. How do I know if my order was one of the CastleMania Exclusives?
A. If the item you purchased is titled "CastleMania Games Exclusive" than its still available. When these sell out we will show the exclusive as sold out and list the non-exclusive Collectors sets.
Q. Will new releases,like Holy Diver and R-Type Returns work on third-party clone consoles?
A. These games are designed to operate on original hardware. While they will work on many third party consoles we cannot guarantee that it will work on specific third party consoles.