Q. Do you ship outside of the United States.
A. Yes, we ship worldwide and will add the shipping cost during checkout. We are not responsible for import fees.
Q. Which carrier will you use to ship my order?
A. We currently use only USPS. All orders will receive a shipping notification with tracking. Click on the tracking number in your notification for up to date status.
Q. Why doesn't the coupon code work?
A. Coupon codes work on most orders except for some pre-orders, select items, and exclusive products. Items where coupon codes do not apply will be noted in the items description as a header note.
Q. When do you charge my card for pre-orders?
A. We charge your card for the order at the time of checkout.
Not pleased with your product? Thats not right, we want you to enjoy your purchase from CastleMania Games. We work hard to make sure that items sold in the Castle are items we would put in our own collections.
Conditions of Return:
Returned product(s) should be in the original packaging when possible and include any manuals, cabling and accessories.
We may charge a restocking fee on some items, including and not limited to new game sales.
Defective product(s) will be replaced with a like item, upon return, when possible. Terms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware after 30 days.
Items not eligible for return:
Any product(s) returned more than 30 days from the date of delivery.
Any product(s) that is damaged, played, or is missing parts.
Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.
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